Support

METOS® support center

Visit metos.freshdesk.com or click on “Help” in the bottom right corner and create a ticket.
You already own the METOS® System and something is not quite right?
To make sure your system is up and running smoothly we offer technical support in 4 steps.


STEP 1

 Always include the Station Serial Number, your Username and the name of the Dealer when you send a support request.
It enables us to check the problem faster.


STEP 2

Who delivered your METOS® System?
  • Local Dealer
  • Local METOS® Company
 

STEP 3

Contact your local dealer or local METOS® Company regarding:
  • Station installation
  • Sensor installation and startup
  • Firmware upload
  • Platform configuration
  • Software and App training
  • Disease Models training
  • Data Interpretation
  • Data export
  • Station upgrade specification


STEP 4

Pessl Instruments Support Center is available for:
  • Hardware Failure Check-Ups
  • Disease Models Activation
  • Support for FieldClimate data Interpretation and data interventions
  • Remote Firmware Upload
  • Complex Solution Configurations
VISIT METOS® USER DEDICATED AREA TO ACCESS FAQ, MANUALS, TECHNICAL SHEETS, FIRMWARE UPDATES, AND OTHER MATERIALS.
METOS USER AREA