Return policy & part replacement policy
Dear METOS® users, please follow the instruction below in order for us to provide the best support possible.
- You can either write to METOS® Support (click here) OR create a ticket (click here) for all complaints and repairs with the station serial number and precise description of the error
- The invoice or delivery note number must be given in all guarantee cases
- All replacement parts for which a replacement was sent in advance must be marked with the ticket number and LS number of the replacement delivery
- All parts must be returned within 2 weeks of the exchange (in case it is not to be returned, our support will tell and close the ticket)
- If we do not receive the parts within one month, an invoice will be issued for these parts
- All returned items must be cleaned before shipping
- At all stations, the battery must be unplugged before shipping
- All returns are to be packed so that they cannot be damaged during transport
Please note that we charge 50€ for each return that fails to follow the instructions (dirty stations, missing data, etc.).
Please contact our Technical support Team via our Ticket system for an RMA Form