Dear METOS® users, please follow the instruction below in order for us to provide the best support possible.

• You can either write to METOS® Support (click here) OR create a ticket (click here) for all complaints and repairs with the station serial number and precise description of the error
• The invoice or delivery note number must be given in all guarantee cases
• All replacement parts for which a replacement was sent in advance must be marked with the ticket number and LS number of the replacement delivery
• Upon receiving the advanced replacement, the customer must send their defective device to us (Pessl Instruments GmbH) within a defined period of time (normally 6 weeks for EU and 90 days for 3rd countries)
• If we do not receive the parts within one month, an invoice will be issued for these parts
• All returned items must be cleaned before shipping
• At all stations, the battery must be unplugged before shipping
• All returns are to be packed so that they cannot be damaged during transport

Please note that we charge 50€ for each return that fails to follow the instructions (dirty stations, missing data, etc.).