{"id":41180,"date":"2022-05-09T10:06:38","date_gmt":"2022-05-09T10:06:38","guid":{"rendered":"http:\/\/dev.metos.global\/?page_id=41180"},"modified":"2025-02-27T09:05:08","modified_gmt":"2025-02-27T09:05:08","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/metos.global\/tr\/return-policy\/","title":{"rendered":"\u0130ade politikas\u0131"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"41180\" class=\"elementor elementor-41180\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a37542 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a37542\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccbb3b2\" data-id=\"ccbb3b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3af345a elementor-widget elementor-widget-heading\" data-id=\"3af345a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0130ade politikas\u0131 ve par\u00e7a de\u011fi\u015ftirme politikas\u0131<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a5cd2 elementor-widget elementor-widget-text-editor\" data-id=\"61a5cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De\u011ferli METOS kullan\u0131c\u0131lar\u0131, bir \u00fcr\u00fcn\u00fc iade etmek i\u00e7in gerekli t\u00fcm bilgileri derledik. L\u00fctfen detaylar\u0131 dikkatlice ve iyice okudu\u011funuzdan emin olun:<\/p><ul><li>Herhangi bir \u00fcr\u00fcn\u00fc iade etmeden \u00f6nce, cihaz SER\u0130 NUMARASINI, sorunun ayr\u0131nt\u0131l\u0131 bir a\u00e7\u0131klamas\u0131n\u0131 ve durumu daha iyi de\u011ferlendirmemize yard\u0131mc\u0131 olacak foto\u011fraf ve videolar\u0131 bildiren bir B\u0130LET g\u00f6ndermelisiniz. Bir B\u0130LET g\u00f6ndermek i\u00e7in l\u00fctfen \u015fu adresi ziyaret edin <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/tr\/support\/\">https:\/\/metos.global\/support\/<\/a><\/span>.<\/li><li>Talebiniz onaylan\u0131rsa, Biletinize RMA formuyla birlikte yan\u0131t verece\u011fiz.<\/li><li>RMA formundaki t\u00fcm alanlar zorunludur.<\/li><li>Garanti taleplerinizin h\u0131zl\u0131 ve do\u011fru bir \u015fekilde i\u015fleme al\u0131nmas\u0131n\u0131 sa\u011flamak i\u00e7in, cihazlar\u0131n\u0131z\u0131n garanti durumunu kan\u0131tlaman\u0131z gerekti\u011fini hat\u0131rlatmak isteriz. Bu, cihaz\u0131n\u0131z\u0131n hala garanti kapsam\u0131nda oldu\u011funu do\u011frulamak i\u00e7in sat\u0131n alma fi\u015fi, fatura ve\/veya teslimat notu gibi belgelerin sunulmas\u0131 anlam\u0131na gelir.<\/li><li>\u0130ade edilen par\u00e7a, sahadan \u00e7\u0131kar\u0131ld\u0131\u011f\u0131 TAR\u0130H, B\u0130LET NUMARASI ve cihaz SER\u0130 NUMARASI ile etiketlenmelidir.<\/li><li>Geli\u015fmi\u015f de\u011fi\u015ftirme se\u00e7ene\u011fi kapsam\u0131nda de\u011fi\u015ftirilen hatal\u0131 \u00fcr\u00fcnler 6 hafta (AB \u00fclkeleri) ve 90 g\u00fcn (AB d\u0131\u015f\u0131 \u00fclkeler) i\u00e7inde Pessl Instruments GmbH'ye iade edilmelidir.<\/li><li>\u0130ade edilen her \u00fcr\u00fcn orijinal durumunda olmal\u0131d\u0131r. Cihaz sahada bir s\u00fcre kullan\u0131lm\u0131\u015fsa, uygun \u015fekilde temizlenmelidir.<\/li><li>Pessl Instruments GmbH, \u00fcretim hatalar\u0131 nedeniyle kusurlu olan hatal\u0131 par\u00e7alar\u0131 de\u011fi\u015ftirmeyi veya onarmay\u0131 taahh\u00fct eder. M\u00fc\u015fteri, garanti belgesinin 13. b\u00f6l\u00fcm\u00fcnde belirtildi\u011fi gibi garanti talep etme hakk\u0131na sahip de\u011fildir. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/tr\/general-terms-and-conditions-of-trade\/\">Genel Ticaret H\u00fck\u00fcm ve Ko\u015fullar\u0131<\/a><\/span> ve <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/tr\/terms-of-use\/\">Kullan\u0131m Ko\u015fullar\u0131<\/a><\/span>.<\/li><li>Pil i\u00e7eren t\u00fcm iade edilen \u00fcr\u00fcnlerin pilleri \u00e7\u0131kar\u0131lm\u0131\u015f olmal\u0131d\u0131r.<\/li><li>Her birimin g\u00fcvenli bir \u015fekilde paketlendi\u011finden emin olun. Garantinin nakliye s\u0131ras\u0131nda hasar g\u00f6ren \u00fcr\u00fcnleri kapsamad\u0131\u011f\u0131n\u0131 l\u00fctfen unutmay\u0131n.<\/li><\/ul><p><strong>L\u00fctfen \u015funu unutmay\u0131n:<\/strong><\/p><ul><li>Piller, ak\u00fcm\u00fclat\u00f6rler ve s\u00fcper kapasit\u00f6rler, garanti belgesinin 8.1 b\u00f6l\u00fcm\u00fcnde belirtildi\u011fi gibi garanti kapsam\u0131nda de\u011fildir. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/tr\/terms-of-use\/\">Kullan\u0131m Ko\u015fullar\u0131<\/a><\/span>.<\/li><li>Geli\u015fmi\u015f de\u011fi\u015ftirme modu kapsam\u0131nda par\u00e7an\u0131n belirtilen s\u00fcre i\u00e7inde iade edilmemesi, i\u015flemin normal bir sat\u0131n alma olarak de\u011ferlendirilmesine neden olacakt\u0131r.<\/li><li>Uygun bir RMA olmadan iade edilen sipari\u015fler reddedilecektir.<\/li><li>RMA ba\u011flant\u0131s\u0131 14 g\u00fcn boyunca ge\u00e7erlidir. Bu s\u00fcrenin sonunda RMA sona erecek ve gerekirse yeni bir iade s\u00fcrecinin ba\u015flat\u0131lmas\u0131 gerekecektir.<\/li><li>\u00dcr\u00fcn\u00fc tesisimize teslim ald\u0131ktan sonra, iade politikas\u0131 kurallar\u0131na uyulmamas\u0131, bir \u00fccretin tahsil edilmesine neden olabilir (talimatlara uymayan her iade i\u00e7in 50 \u20ac).<\/li><\/ul><p><strong>M\u00fc\u015fterinin tepki vermeme h\u00fckm\u00fc:<\/strong><\/p><ul><li>M\u00fc\u015fteri makul bir s\u00fcre i\u00e7inde sorular\u0131m\u0131za veya tekliflerimize yan\u0131t vermezse, \u00fc\u00e7 hafta s\u00fcreyle haftal\u0131k yan\u0131t talebi alacakt\u0131r.<\/li><li>Bu hat\u0131rlatma s\u00fcresinin ard\u0131ndan m\u00fc\u015fteriye yan\u0131t vermesi i\u00e7in \u00fc\u00e7 ayl\u0131k ek bir s\u00fcre tan\u0131nacak ve bu s\u00fcre zarf\u0131nda ilgili cihaz tesisimizde saklanacakt\u0131r.<\/li><li>M\u00fc\u015fterinin bu \u00fc\u00e7 ayl\u0131k s\u00fcre i\u00e7inde yan\u0131t vermemesi halinde, son tarihin ge\u00e7ti\u011fi kendisine bildirilecek ve cihaz uygun \u015fekilde imha edilecektir.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aa1793 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aa1793\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-da2e925\" data-id=\"da2e925\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdd1325 elementor-widget elementor-widget-text-editor\" data-id=\"cdd1325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>RMA Formu i\u00e7in l\u00fctfen Bilet sistemimiz \u00fczerinden Teknik destek Ekibimizle ileti\u015fime ge\u00e7in<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0ba0c33\" data-id=\"0ba0c33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44788c2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"44788c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1e7ce32\" data-id=\"1e7ce32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1f376f elementor-widget elementor-widget-button\" data-id=\"c1f376f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/metos.freshdesk.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">B\u0130LET S\u0130STEM\u0130<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return policy &amp; part replacement policy Dear METOS users, we have compiled all the necessary information for returning a product. Please make sure to read the details carefully and thoroughly: Before returning any item, you must first submit a TICKET, informing the device SERIAL NUMBER, a detailed description of the issue, and any photos and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-41180","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - METOS by Pessl Instruments<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/metos.global\/tr\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - METOS by Pessl Instruments\" \/>\n<meta property=\"og:description\" content=\"Return policy &amp; part replacement policy Dear METOS users, we have compiled all the necessary information for returning a product. 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