{"id":41180,"date":"2022-05-09T10:06:38","date_gmt":"2022-05-09T10:06:38","guid":{"rendered":"http:\/\/dev.metos.global\/?page_id=41180"},"modified":"2025-02-27T09:05:08","modified_gmt":"2025-02-27T09:05:08","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/metos.global\/ro\/return-policy\/","title":{"rendered":"Politica de returnare"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"41180\" class=\"elementor elementor-41180\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a37542 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a37542\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccbb3b2\" data-id=\"ccbb3b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3af345a elementor-widget elementor-widget-heading\" data-id=\"3af345a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politica de returnare \u0219i politica de \u00eenlocuire a pieselor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a5cd2 elementor-widget elementor-widget-text-editor\" data-id=\"61a5cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dragi utilizatori METOS, am compilat toate informa\u021biile necesare pentru returnarea unui produs. V\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 citi\u021bi detaliile cu aten\u021bie \u0219i \u00een detaliu:<\/p><ul><li>\u00cenainte de a returna orice articol, trebuie s\u0103 trimite\u021bi mai \u00eent\u00e2i un TICKET, indic\u00e2nd NUM\u0102RUL SERIAL al dispozitivului, o descriere detaliat\u0103 a problemei \u0219i orice fotografii \u0219i videoclipuri care ne vor ajuta s\u0103 evalu\u0103m mai bine cazul. Pentru a trimite un TICKET, v\u0103 rug\u0103m s\u0103 vizita\u021bi <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/ro\/support\/\">https:\/\/metos.global\/support\/<\/a><\/span>.<\/li><li>Dac\u0103 cererea dvs. este aprobat\u0103, v\u0103 vom r\u0103spunde la TICKET cu formularul RMA.<\/li><li>Toate c\u00e2mpurile din formularul RMA sunt obligatorii.<\/li><li>Pentru a ne asigura c\u0103 cererile dvs. de garan\u021bie sunt procesate rapid \u0219i precis, v\u0103 reamintim c\u0103 trebuie s\u0103 furniza\u021bi dovada statutului de garan\u021bie pentru dispozitivele dvs. Aceasta \u00eenseamn\u0103 s\u0103 prezenta\u021bi documente precum chitan\u021ba de cump\u0103rare, factura \u0219i\/sau bonul de livrare pentru a confirma c\u0103 dispozitivul dvs. este \u00eenc\u0103 \u00een garan\u021bie.<\/li><li>Piesa returnat\u0103 trebuie s\u0103 fie etichetat\u0103 cu DATA la care a fost scoas\u0103 din c\u00e2mp, NUM\u0102RUL TICKET \u0219i NUM\u0102RUL SERIAL al dispozitivului.<\/li><li>Articolele defecte schimbate \u00een cadrul op\u021biunii de \u00eenlocuire avansat\u0103 trebuie returnate la Pessl Instruments GmbH \u00een termen de 6 s\u0103pt\u0103m\u00e2ni (\u021b\u0103rile UE) \u0219i 90 de zile (\u021b\u0103rile din afara UE).<\/li><li>Fiecare articol returnat trebuie s\u0103 fie \u00een starea sa original\u0103. Dac\u0103 dispozitivul a fost instalat pe teren pentru o anumit\u0103 perioad\u0103 de timp, acesta trebuie cur\u0103\u021bat corespunz\u0103tor.<\/li><li>Pessl Instruments GmbH se angajeaz\u0103 s\u0103 \u00eenlocuiasc\u0103 sau s\u0103 repare piesele defecte care sunt defecte din cauza defectelor de fabrica\u021bie. Clientul nu are dreptul la preten\u021bii de garan\u021bie, astfel cum se prevede \u00een sec\u021biunea 13 din <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/ro\/general-terms-and-conditions-of-trade\/\">Termeni \u0219i condi\u021bii generale de comercializare<\/a><\/span> \u0219i <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/ro\/terms-of-use\/\">Termeni de utilizare<\/a><\/span>.<\/li><li>Toate articolele returnate care con\u021bin o baterie trebuie s\u0103 aib\u0103 bateria scoas\u0103 din priz\u0103.<\/li><li>Asigura\u021bi-v\u0103 c\u0103 fiecare unitate este ambalat\u0103 \u00een siguran\u021b\u0103. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 garan\u021bia nu acoper\u0103 produsele deteriorate \u00een timpul transportului.<\/li><\/ul><p><strong>V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103:<\/strong><\/p><ul><li>Bateriile, acumulatorii \u0219i supercondensatoarele nu sunt acoperite de garan\u021bie, astfel cum se prevede \u00een sec\u021biunea 8.1 din <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/ro\/terms-of-use\/\">Termeni de utilizare<\/a><\/span>.<\/li><li>Dac\u0103 nu returna\u021bi piesa \u00een perioada specificat\u0103 \u00een modul de \u00eenlocuire avansat\u0103, tranzac\u021bia va fi considerat\u0103 o achizi\u021bie obi\u0219nuit\u0103.<\/li><li>Comenzile returnate f\u0103r\u0103 un RMA corespunz\u0103tor vor fi refuzate.<\/li><li>Linkul RMA este valabil timp de 14 zile. Dup\u0103 aceast\u0103 perioad\u0103, RMA va expira \u0219i va trebui ini\u021biat un nou proces de returnare, dac\u0103 este necesar.<\/li><li>La primirea articolului la sediul nostru, nerespectarea regulilor politicii de returnare poate duce la perceperea unei taxe (50 \u20ac pentru fiecare returnare care nu respect\u0103 instruc\u021biunile).<\/li><\/ul><p><strong>Clauza de non-reac\u021bie a clientului:<\/strong><\/p><ul><li>\u00cen cazul \u00een care clientul nu r\u0103spunde la solicit\u0103rile sau ofertele noastre \u00eentr-o perioad\u0103 rezonabil\u0103, acesta va primi o solicitare s\u0103pt\u0103m\u00e2nal\u0103 de r\u0103spuns pentru o durat\u0103 de trei s\u0103pt\u0103m\u00e2ni.<\/li><li>Dup\u0103 aceast\u0103 perioad\u0103 de reamintire, clientului i se va acorda un termen suplimentar de trei luni pentru a r\u0103spunde, timp \u00een care dispozitivul \u00een cauz\u0103 va fi stocat \u00een unitatea noastr\u0103.<\/li><li>\u00cen cazul \u00een care clientul nu r\u0103spunde \u00een aceast\u0103 perioad\u0103 de trei luni, acesta va fi notificat c\u0103 termenul a expirat, iar dispozitivul va fi eliminat \u00een mod corespunz\u0103tor.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aa1793 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aa1793\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-da2e925\" data-id=\"da2e925\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdd1325 elementor-widget elementor-widget-text-editor\" data-id=\"cdd1325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>V\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de asisten\u021b\u0103 tehnic\u0103 prin intermediul sistemului nostru de bilete pentru un formular RMA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0ba0c33\" data-id=\"0ba0c33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44788c2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"44788c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1e7ce32\" data-id=\"1e7ce32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1f376f elementor-widget elementor-widget-button\" data-id=\"c1f376f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/metos.freshdesk.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SISTEM DE BILETE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return policy &amp; part replacement policy Dear METOS users, we have compiled all the necessary information for returning a product. Please make sure to read the details carefully and thoroughly: Before returning any item, you must first submit a TICKET, informing the device SERIAL NUMBER, a detailed description of the issue, and any photos and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-41180","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/metos.global\/ro\/wp-json\/wp\/v2\/pages\/41180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metos.global\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metos.global\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metos.global\/ro\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/metos.global\/ro\/wp-json\/wp\/v2\/comments?post=41180"}],"version-history":[{"count":37,"href":"https:\/\/metos.global\/ro\/wp-json\/wp\/v2\/pages\/41180\/revisions"}],"predecessor-version":[{"id":62330,"href":"https:\/\/metos.global\/ro\/wp-json\/wp\/v2\/pages\/41180\/revisions\/62330"}],"wp:attachment":[{"href":"https:\/\/metos.global\/ro\/wp-json\/wp\/v2\/media?parent=41180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}