{"id":41180,"date":"2022-05-09T10:06:38","date_gmt":"2022-05-09T10:06:38","guid":{"rendered":"http:\/\/dev.metos.global\/?page_id=41180"},"modified":"2025-02-27T09:05:08","modified_gmt":"2025-02-27T09:05:08","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/metos.global\/pl\/return-policy\/","title":{"rendered":"Polityka zwrot\u00f3w"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"41180\" class=\"elementor elementor-41180\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a37542 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a37542\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccbb3b2\" data-id=\"ccbb3b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3af345a elementor-widget elementor-widget-heading\" data-id=\"3af345a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Polityka zwrot\u00f3w i wymiany cz\u0119\u015bci<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a5cd2 elementor-widget elementor-widget-text-editor\" data-id=\"61a5cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Drodzy u\u017cytkownicy METOS, zebrali\u015bmy wszystkie niezb\u0119dne informacje dotycz\u0105ce zwrotu produktu. Prosimy o uwa\u017cne i dok\u0142adne zapoznanie si\u0119 ze szczeg\u00f3\u0142ami:<\/p><ul><li>Przed dokonaniem zwrotu jakiegokolwiek przedmiotu nale\u017cy najpierw przes\u0142a\u0107 BILET, podaj\u0105c NUMER SERYJNY urz\u0105dzenia, szczeg\u00f3\u0142owy opis problemu oraz wszelkie zdj\u0119cia i filmy, kt\u00f3re pomog\u0105 nam lepiej oceni\u0107 spraw\u0119. Aby przes\u0142a\u0107 BILET, odwied\u017a stron\u0119 <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/pl\/support\/\">https:\/\/metos.global\/support\/<\/a><\/span>.<\/li><li>Je\u015bli reklamacja zostanie zatwierdzona, prze\u015blemy BILET wraz z formularzem RMA.<\/li><li>Wszystkie pola w formularzu RMA s\u0105 obowi\u0105zkowe.<\/li><li>Aby zapewni\u0107 szybkie i dok\u0142adne przetwarzanie roszcze\u0144 gwarancyjnych, uprzejmie przypominamy, \u017ce nale\u017cy przedstawi\u0107 dow\u00f3d statusu gwarancji na swoje urz\u0105dzenia. Oznacza to przedstawienie dokument\u00f3w, takich jak paragon zakupu, faktura i\/lub dow\u00f3d dostawy, w celu potwierdzenia, \u017ce urz\u0105dzenie jest nadal obj\u0119te gwarancj\u0105.<\/li><li>Zwracana cz\u0119\u015b\u0107 musi by\u0107 oznaczona DAT\u0104 usuni\u0119cia z pola, NUMEREM BILETU i NUMEREM SERYJNYM urz\u0105dzenia.<\/li><li>Wadliwe produkty wymienione w ramach opcji zaawansowanej wymiany musz\u0105 zosta\u0107 zwr\u00f3cone do Pessl Instruments GmbH w ci\u0105gu 6 tygodni (kraje UE) i 90 dni (kraje spoza UE).<\/li><li>Ka\u017cdy zwracany produkt musi by\u0107 w oryginalnym stanie. Je\u015bli urz\u0105dzenie by\u0142o zainstalowane w terenie przez jaki\u015b czas, nale\u017cy je odpowiednio wyczy\u015bci\u0107.<\/li><li>Pessl Instruments GmbH zobowi\u0105zuje si\u0119 do wymiany lub naprawy wadliwych cz\u0119\u015bci, kt\u00f3re s\u0105 wadliwe z powodu wad produkcyjnych. Klientowi nie przys\u0142uguj\u0105 roszczenia gwarancyjne, o kt\u00f3rych mowa w punkcie 13 <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/pl\/general-terms-and-conditions-of-trade\/\">Og\u00f3lne warunki handlowe<\/a><\/span> oraz <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/pl\/terms-of-use\/\">Warunki u\u017cytkowania<\/a><\/span>.<\/li><li>Wszystkie zwracane produkty zawieraj\u0105ce bateri\u0119 musz\u0105 mie\u0107 od\u0142\u0105czon\u0105 bateri\u0119.<\/li><li>Upewnij si\u0119, \u017ce ka\u017cde urz\u0105dzenie jest bezpiecznie zapakowane. Nale\u017cy pami\u0119ta\u0107, \u017ce gwarancja nie obejmuje produkt\u00f3w uszkodzonych podczas transportu.<\/li><\/ul><p><strong>Nale\u017cy pami\u0119ta\u0107, \u017ce:<\/strong><\/p><ul><li>Baterie, akumulatory i superkondensatory nie s\u0105 obj\u0119te gwarancj\u0105, jak okre\u015blono w sekcji 8.1 niniejszego dokumentu. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/pl\/terms-of-use\/\">Warunki u\u017cytkowania<\/a><\/span>.<\/li><li>Brak zwrotu cz\u0119\u015bci w okre\u015blonym terminie w trybie zaawansowanej wymiany spowoduje uznanie transakcji za zwyk\u0142y zakup.<\/li><li>Zwr\u00f3cone zam\u00f3wienia bez odpowiedniego RMA zostan\u0105 odrzucone.<\/li><li>Link RMA jest wa\u017cny przez 14 dni. Po up\u0142ywie tego okresu RMA wyga\u015bnie i w razie potrzeby konieczne b\u0119dzie rozpocz\u0119cie nowego procesu zwrotu.<\/li><li>Po otrzymaniu przedmiotu w naszym zak\u0142adzie, nieprzestrzeganie zasad polityki zwrot\u00f3w mo\u017ce skutkowa\u0107 naliczeniem op\u0142aty (50 \u20ac za ka\u017cdy zwrot niezgodny z instrukcjami).<\/li><\/ul><p><strong>Klauzula o braku reakcji ze strony klienta:<\/strong><\/p><ul><li>Je\u015bli klient nie odpowie na nasze zapytania lub oferty w rozs\u0105dnym terminie, b\u0119dzie otrzymywa\u0142 cotygodniow\u0105 pro\u015bb\u0119 o odpowied\u017a przez okres trzech tygodni.<\/li><li>Po tym okresie przypomnienia klient otrzyma dodatkowe trzy miesi\u0105ce na udzielenie odpowiedzi, w kt\u00f3rym to czasie odpowiednie urz\u0105dzenie b\u0119dzie przechowywane w naszym zak\u0142adzie.<\/li><li>Je\u015bli klient nie odpowie w ci\u0105gu tego trzymiesi\u0119cznego okresu, zostanie powiadomiony, \u017ce termin min\u0105\u0142, a urz\u0105dzenie zostanie odpowiednio zutylizowane.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aa1793 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aa1793\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-da2e925\" data-id=\"da2e925\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdd1325 elementor-widget elementor-widget-text-editor\" data-id=\"cdd1325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prosimy o kontakt z naszym Zespo\u0142em Pomocy Technicznej za po\u015brednictwem systemu Ticket w celu uzyskania formularza RMA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0ba0c33\" data-id=\"0ba0c33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44788c2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"44788c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1e7ce32\" data-id=\"1e7ce32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1f376f elementor-widget elementor-widget-button\" data-id=\"c1f376f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/metos.freshdesk.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SYSTEM BILETOWY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return policy &amp; part replacement policy Dear METOS users, we have compiled all the necessary information for returning a product. Please make sure to read the details carefully and thoroughly: Before returning any item, you must first submit a TICKET, informing the device SERIAL NUMBER, a detailed description of the issue, and any photos and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-41180","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/metos.global\/pl\/wp-json\/wp\/v2\/pages\/41180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metos.global\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metos.global\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metos.global\/pl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/metos.global\/pl\/wp-json\/wp\/v2\/comments?post=41180"}],"version-history":[{"count":37,"href":"https:\/\/metos.global\/pl\/wp-json\/wp\/v2\/pages\/41180\/revisions"}],"predecessor-version":[{"id":62330,"href":"https:\/\/metos.global\/pl\/wp-json\/wp\/v2\/pages\/41180\/revisions\/62330"}],"wp:attachment":[{"href":"https:\/\/metos.global\/pl\/wp-json\/wp\/v2\/media?parent=41180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}