{"id":41180,"date":"2022-05-09T10:06:38","date_gmt":"2022-05-09T10:06:38","guid":{"rendered":"http:\/\/dev.metos.global\/?page_id=41180"},"modified":"2025-02-27T09:05:08","modified_gmt":"2025-02-27T09:05:08","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/metos.global\/fr\/return-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"41180\" class=\"elementor elementor-41180\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a37542 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a37542\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccbb3b2\" data-id=\"ccbb3b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3af345a elementor-widget elementor-widget-heading\" data-id=\"3af345a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de retour et de remplacement des pi\u00e8ces<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61a5cd2 elementor-widget elementor-widget-text-editor\" data-id=\"61a5cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chers utilisateurs de METOS, nous avons rassembl\u00e9 toutes les informations n\u00e9cessaires au retour d'un produit. Veillez \u00e0 lire attentivement et compl\u00e8tement les d\u00e9tails :<\/p><ul><li>Avant de retourner un article, vous devez d'abord soumettre un TICKET, en indiquant le NUM\u00c9RO DE S\u00c9RIE de l'appareil, une description d\u00e9taill\u00e9e du probl\u00e8me, ainsi que des photos et des vid\u00e9os qui nous aideront \u00e0 mieux \u00e9valuer le cas. Pour soumettre un TICKET, veuillez vous rendre \u00e0 l'adresse suivante <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/fr\/support\/\">https:\/\/metos.global\/support\/<\/a><\/span>.<\/li><li>Si votre demande est accept\u00e9e, nous r\u00e9pondrons \u00e0 votre TICKET avec le formulaire RMA.<\/li><li>Tous les champs du formulaire RMA sont obligatoires.<\/li><li>Afin de garantir un traitement rapide et pr\u00e9cis de vos demandes de garantie, nous vous rappelons que vous devez fournir une preuve de l'\u00e9tat de garantie de vos appareils. Cela signifie que vous devez pr\u00e9senter des documents tels que le re\u00e7u d'achat, la facture et\/ou le bon de livraison pour confirmer que votre appareil est toujours sous garantie.<\/li><li>La pi\u00e8ce renvoy\u00e9e doit \u00eatre \u00e9tiquet\u00e9e avec la DATE \u00e0 laquelle elle a \u00e9t\u00e9 retir\u00e9e du champ, le NUM\u00c9RO DE TICKET et le NUM\u00c9RO DE S\u00c9RIE de l'appareil.<\/li><li>Les articles d\u00e9fectueux \u00e9chang\u00e9s dans le cadre de l'option de remplacement anticip\u00e9 doivent \u00eatre renvoy\u00e9s \u00e0 Pessl Instruments GmbH dans un d\u00e9lai de 6 semaines (pays de l'UE) et de 90 jours (pays non membres de l'UE).<\/li><li>Chaque article retourn\u00e9 doit \u00eatre dans son \u00e9tat d'origine. Si l'appareil a \u00e9t\u00e9 install\u00e9 sur le terrain pendant un certain temps, il doit \u00eatre correctement nettoy\u00e9.<\/li><li>Pessl Instruments GmbH s'engage \u00e0 remplacer ou \u00e0 r\u00e9parer les pi\u00e8ces d\u00e9fectueuses dues \u00e0 des d\u00e9fauts de fabrication. Le client n'a pas le droit de faire valoir les droits \u00e0 la garantie pr\u00e9vus \u00e0 l'article 13 de la loi sur la protection des consommateurs. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/fr\/general-terms-and-conditions-of-trade\/\">Conditions g\u00e9n\u00e9rales de vente<\/a><\/span> et <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/fr\/terms-of-use\/\">Conditions d'utilisation<\/a><\/span>.<\/li><li>Tous les articles retourn\u00e9s contenant une batterie doivent \u00eatre d\u00e9branch\u00e9s.<\/li><li>Veillez \u00e0 ce que chaque unit\u00e9 soit bien emball\u00e9e. Veuillez noter que la garantie ne couvre pas les produits endommag\u00e9s pendant le transport.<\/li><\/ul><p><strong>Veuillez noter que :<\/strong><\/p><ul><li>Les piles, les accumulateurs et les supercondensateurs ne sont pas couverts par la garantie, comme indiqu\u00e9 dans la section 8.1 de l'avis de march\u00e9. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/metos.global\/fr\/terms-of-use\/\">Conditions d'utilisation<\/a><\/span>.<\/li><li>Si la pi\u00e8ce n'est pas renvoy\u00e9e dans le d\u00e9lai imparti dans le cadre du mode de remplacement avanc\u00e9, la transaction sera consid\u00e9r\u00e9e comme un achat normal.<\/li><li>Les commandes retourn\u00e9es sans autorisation de retour seront refus\u00e9es.<\/li><li>Le lien RMA est valable pendant 14 jours. Pass\u00e9 ce d\u00e9lai, le RMA expirera et une nouvelle proc\u00e9dure de retour devra \u00eatre entam\u00e9e si n\u00e9cessaire.<\/li><li>\u00c0 la r\u00e9ception de l'article dans nos locaux, le non-respect des r\u00e8gles de la politique de retour peut entra\u00eener la facturation de frais (50 \u20ac pour chaque retour ne respectant pas les instructions).<\/li><\/ul><p><strong>Clause de non-r\u00e9action du client :<\/strong><\/p><ul><li>Si le client ne r\u00e9pond pas \u00e0 nos demandes ou offres dans un d\u00e9lai raisonnable, il recevra une demande de r\u00e9ponse hebdomadaire pour une dur\u00e9e de trois semaines.<\/li><li>Apr\u00e8s cette p\u00e9riode de rappel, le client disposera d'un d\u00e9lai suppl\u00e9mentaire de trois mois pour r\u00e9pondre, pendant lequel l'appareil concern\u00e9 sera stock\u00e9 dans nos locaux.<\/li><li>Si le client ne r\u00e9agit pas dans ce d\u00e9lai de trois mois, il sera inform\u00e9 que le d\u00e9lai est d\u00e9pass\u00e9 et l'appareil sera \u00e9limin\u00e9 de mani\u00e8re appropri\u00e9e.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aa1793 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aa1793\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-da2e925\" data-id=\"da2e925\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdd1325 elementor-widget elementor-widget-text-editor\" data-id=\"cdd1325\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Veuillez contacter notre \u00e9quipe d'assistance technique via notre syst\u00e8me de tickets pour obtenir un formulaire d'autorisation de retour (RMA).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0ba0c33\" data-id=\"0ba0c33\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44788c2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"44788c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1e7ce32\" data-id=\"1e7ce32\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1f376f elementor-widget elementor-widget-button\" data-id=\"c1f376f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/metos.freshdesk.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SYST\u00c8ME DE BILLETTERIE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return policy &amp; part replacement policy Dear METOS users, we have compiled all the necessary information for returning a product. Please make sure to read the details carefully and thoroughly: Before returning any item, you must first submit a TICKET, informing the device SERIAL NUMBER, a detailed description of the issue, and any photos and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-41180","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/metos.global\/fr\/wp-json\/wp\/v2\/pages\/41180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metos.global\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metos.global\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metos.global\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/metos.global\/fr\/wp-json\/wp\/v2\/comments?post=41180"}],"version-history":[{"count":37,"href":"https:\/\/metos.global\/fr\/wp-json\/wp\/v2\/pages\/41180\/revisions"}],"predecessor-version":[{"id":62330,"href":"https:\/\/metos.global\/fr\/wp-json\/wp\/v2\/pages\/41180\/revisions\/62330"}],"wp:attachment":[{"href":"https:\/\/metos.global\/fr\/wp-json\/wp\/v2\/media?parent=41180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}